If one studies the companies that are rated as "The Best Companies to Work for" , you can find that those companies tend to outperform their industry counterparts. Digging deeper, you can find that the staff have much freedom to decide what to do (empowered) and they are highly motivated to do well. The secret is two fold:
- clearly communicated mission and vision (understanding the what & why)
and no detailed prescription for how. Staff are given the freedom to decide the how to achieve the goals. - a proper accountability system.
Following the system, we can achieve the ideal of 'self-management' that is productive and adaptable and agile to changing business environments.
Here are the details:
Next: Principle of Excellence - Zero Defect
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