The High Performance Organization
So far, we use the Norton&Kaplan Strategy Map Driven Balanced Scorecard(BSC) as the framework for building successful corporation. It was very methods based. Knowing that Organization is about People, we look at Corporate Performance from the People's viewpoint and use Ken Blanchard's work on High Performance Organisation. Please click on the link HPO to find out more.
We show how Ken Blanchard HPO SCORES model can be mapped to Kaplan Norton's Strategy-Map and giving us additional insights to how best to run the company for performance. In a way, it also validates the use of the K&N S-Map framework.
- Center - Triple Bottom Lines - Investment of Choice is the Financial View of S-Map.
- Compelling Vision: Purpose and Values - Same the top Mission-Vision-Values of S-Map.
- Relentless Focus on Customer Results - Customer perspective of S-Map.
- Energizing Systems & Structures - This is the "Internal Process" perspective of S-Map.
- Shared-Power & High Involvement - This belongs to the Learning-&-Growth (Organization Capital) perspective of S-Map.
- Shared Information & Open Communication - Maps to the Learning&Growth perspective of IT & Infrastructure.
- On-going Learning - Maps to the Learning&Growth of Human Capital, Knowledge Management, and the whole implementation of BSC - continued monitoring, learning and upgrading of the understanding of how the organization should work for higher performance.
Combining from the literature on CPM, the following Unified CPM Model was presented.
The expanded model is:
About 15 people got together for the Seminar. The overall rating was 90% with the higher scores went to Speaker's knowledge, Expectation Met, and the lower scores to Relevance to Job 86% and location 82%.
- The correct approach to a good leader/organization. E.g. top of hierarchy must set goal and follow all they way down.
- Lim Liat, excellent sharing tonight! I learnt a lot. I enjoyed very much - driven vs servant leader, set/create a compelling vision+mission+human sigma.
- Sharing of Experience and Insights by trainer
- Competition, because it is enlightening to know we should not focus on competitions to keep us on our feet as they can be way off in reading customers' needs. We should focus on customers as they are the ones who give us our bacon.
- Love your enemies (competitors). Able to see the competitors differently
- More interactions between speakers and among participants
- Team & structure
- High Performance Organization
- to give us topic related to Human Sigma.